portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
covers client and hosted devices and services, Data Centre hosted services, MPLS Networks, on premise VoIP •Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
and allocation to priority projects Finance Cost centre management Budget allocation and monitoring of
cost saving to the business Sophos Endpoint Manager Call logging using Fresh Service Executive IT Support
Nicole Flatscher on nicoled e-merge .co .za or call her on 011 463 3633 to discuss this and other opportunities
Nicole Flatscher on nicoled e-merge .co .za or call her on 011 463 3633 to discuss this and other opportunities
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio