stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within the company, a savings monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within the company, a savings monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within Company Group Technology monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP
Monitor and manage queues, participating in escalated calls as necessary. Oversee the repository to ensure solutions
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
South Africa's leading business phone and contact centre system. Established in 2010 we have grown our client
and delivered. Managing the Local Configuration Centre, ensuring all services are adequately resourced
E-mail Nokuthula on nokuthulage-Merge.co.za or call her for a chat on 011 463 3633 to discuss this and
E-mail Nokuthula on nokuthulag e-Merge.co.za or call her for a chat on 011 463 3633 to discuss this and
and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions