line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within Company Group Technology monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP
stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within Company Group Technology monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP
in effective prioritization Knowledge of user-centred design principles Understanding design quality
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets