Multilingual abilities, particularly in Spanish or French, are advantageous. Minimum 5 years of experience
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
in effective prioritization Knowledge of user-centred design principles Understanding design quality
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets