Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top expansion plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and a customer service team that utilizes various support channels (predominantly messaging) specific to service designs. Messaging Support: Expertise in managing messaging support as the primary communication
with the Head of Dev for technical support and leadership. Support: Assist the Head of Dev in handling that arise from users or system issues. Provide support for product-specific queries. Learning and Development:
be developed and implemented. External Client support Verify tasks performing full systems integration External client project scope, changes. IT Software support to own software developers and testers and business
develop, and maintain SQL databases for operational support Ensure data accuracy and integrity Optimize database and technical team Provide end-user training and support on BI tools Create documentation and user guides
develop, and maintain SQL databases for operational support Ensure data accuracy and integrity Optimize database and technical team Provide end-user training and support on BI tools Create documentation and user guides
Conduct research and analysis to assist clients. Support system incidents and user queries. Recommend and
Conduct research and analysis to assist clients. Support system incidents and user queries. Recommend and
the development, configuration, deployment and support of customer software solutions, to participate