maintenance on technical platforms for optimal stability. Assist senior engineers with project tasks and deliverables implementation and support processes. Research emerging technologies, industry trends, and best practices technical support and troubleshooting to customers. Assist in resolving customer issues within agreed SLAs
ensure high-quality deliverables. Stay updated on emerging technologies and methodologies to drive continuous
with stakeholders of TLM Crisis Management and Emergency Management when required. · Engaging with Dev/Ops
Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management
recommending fit-for-purpose solutions, and assisting Sales, Service Delivery, OEM and Partnerships the business case, and high-level designs (HLD). Assist the internal Sizwe teams by performing HLD and and vendors. Work with the wider Sizwe team to assist on opportunities which fall outside primary responsibilities
components, including routers, switches and firewalls. Assisting with the setup, support, maintenance and administration software to protect against vulnerabilities. Assisting the Information Security and Governance Analyst
technologies and platform and provide direction on what emerging technologies should be assimilated, integrated
Innovation: You are required stay updated with emerging technologies, industry trends, and best practices
enhance service delivery efficiency. Stay abreast of emerging technologies, industry trends, and best practices will also provide technical pre-sales support to assist the internal sales team in understanding client
responsible for providing technical support and assistance to end users in the organisation, ensuring that resolve IT issues in a timely and efficient manner Assist with the setup and maintenance of network infrastructure