complexity Advantageous: C# SSAS (they use Power BI) Call center environment In sending your CV, you confirm that
developing strategies and tactical initiatives centered around optimization and continuous improvement
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client
ability. Contact Mpho a t mphome-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
detailing queries that are not resolved · Handling the calls from the technician, requesting the activation of
detailing queries that are not resolved · Handling the calls from the technician, requesting the activation of