technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties stakeholders across the organisation. Provide input to training content development. A business-related qualification Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. “Your application
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties stakeholders across the organisation. Provide input to training content development. A business-related qualification Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. “Your application
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations
select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with
Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading provider of dignified
Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading provider of dignified
preferred Duties and Responsibilities: Training: Develop and deliver training programs for employees on the ERP ERP system. Create training materials and documentation to support user learning. Troubleshooting: Diagnose