end-users, addressing hardware and software concerns. Attending hardware and software support calls. Troubleshoot
both written and verbal Maintain an acceptable attendance record Maintain a cooperative working relationship
systems which includes access systems, time and attendance as well as CCTV. Manage daily backup and recovery
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)
tasks and assess level of attention required for attending to new tasks. • Prioritises new tasks logged based
perform configurations, action installations and attend to break/fix events. Own larger portions of an
consultants with problems at clients. Schedule and attend regular meetings at clients. Will be responsible
customers during configuration control meetings. Attend meetings with customers. Grade 12 or equivalent