and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
changes to the access and core fibre routes on the metro and backbone network within budget and timelines company targets. Plan and design of new access, metro and core duct and fiber routes, spurs, and PoP sites
and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
SQL database. Utilize frameworks such as Ruby on Rails (most NB), React Native. Provide company based tech databases (Required) Experience working with Ruby on Rails, React and React Native, or similar frameworks.
all assigned Tickets are actioned daily and accurately updated daily. Ensure that Tickets are closed within given to the requestors. Escalate any incidents / tickets that cannot be resolved within the Application “Development Support Ticket Logging Guideline”. Manage & follow-ups on tickets escalated to the ‘Development Customer Support experience Experience with support ticketing systems such as Freshdesk Non-negotiable skills/experience
Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within Accurately log all field support and telephone tickets and close within 30 minutes of receiving request quotes within 4 hours of receiving. Keep all open Tickets up to date including all Multinational systems
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion