issues in line with customer SLA. Manage the ticketing system by prioritising, categorising, and assigning
support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis, reporting, and
the retail and warehousing industry. Buying and Selling cross border ( Forex and shipping Costs) Tools
competencies, profitability, general product queries, selling, scoping, quoting, and providing pre-sales support