software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance
issues in line with customer SLA. Manage the ticketing system by prioritising, categorising, and assigning
support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis, reporting, and
single point of contact for helpdesk support, ITSM ticketing, troubleshooting, log analysis, reporting, and
the retail and warehousing industry. Buying and Selling cross border ( Forex and shipping Costs) Tools
competencies, profitability, general product queries, selling, scoping, quoting, and providing pre-sales support