team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
emergency onsite support is required at the data centre. Professional diagramming and completing of relevant
ability . Contact Garth at garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
are offered to clients This exciting opportunity calls for a person who will be responsible for the software
and participation in after-hours support and on-call rotations as needed Qualifications: Tertiary qualification:
E-mail Nokuthula on nokuthulage-Merge.co.za or call her for a chat on 011 463 3633 to discuss this and
the Video products. Assist staff with escalated calls and queries that relate to Video Solutions. Communicate
report • Monthly network health report for the data centre • Daily change meeting (8AM) – updates on sites