documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
manual data intervention, avoiding unnecessary data capture and/or work effort duplication, etc. Map customers'
manual data intervention, avoiding unnecessary data capture and/or work effort duplication, etc. The focus
pre-migration sheet (custom) • Project pre-migration data capturing • Project Migration audit (following day according Checklist delivery • Project Post-Migration data capturing and reporting • Client & co-ordinating
previous IT Service Desk experience Excellent data capture and typing skills Must be able to use all Microsoft
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
updates Prepare weekend reports to ensure all data is captured accurately Create detailed monthly reports updates Prepare weekend reports to ensure all data is captured accurately Create detailed monthly reports
updates Prepare weekend reports to ensure all data is captured accurately Create detailed monthly reports