Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. •
documentation.
ability. Contact Mpho a t mphome-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
years' experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience