industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware responsibilities include the overall day-to-day performance management of critical service areas in the CSSD department Technical training. Management of Hardware Service Products and Solutions. Management of hardware service service portfolio. Customer SLA management. Day-to-day management of all service assets related to the delivery
a simplified low cost IT operating platform. Deliver promised results. Manage resources in executing and metric. Optimise value add through identifying and managing risks arising from own department. Support standardised capacity. Improve productivity and smooth day-to-day operations. Make quality and timeous decisions through solving strengthened business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder respect by department members, direct reports and managers. Ensure communication and building relationships
Microsoft Infrastructure Solutions. Previous Product Management experience essential. Previous experience in Microsoft Infrastructure Solutions. Previous Product Management experience essential. Previous experience in Microsoft Infrastructure Solutions. Previous Product Management experience essential. Previous experience in
IT industry is currently looking for a Product Manager: X Fusion, in Midrand. The candidate will provide tools Training on vendor processes and systems Managing the certification level of partners Involving partners in vendor training and events Ensure operational excellence of vendor within the partner, ensure the following levels: o Technical o Presales o Management o Marketing o Solutions Proposals • Working with partner and ensuring focus on the GTMs Discount Management Lobbying support for partners at the vendor Enlisting
The General Manager will be accountable for the (Client) contract from an Company and key account perspective business unit with direct client and delivery management responsibilities. The aim of the team is to provide account management, reporting, information and decision support to assist in optimising operations and to control in relation to operational requirements in line with client operational requirements o Review in these efforts o Claims Management and Control breakages in all operational areas to ensure it is kept
associated software products, in support of operational systems and the development environment. Ensures procedures, and standards relating to database management. Able to interrogate databases using an appropriate Solutions Associate / Expert Responsibilities: Operational Support: Analyse options, risk, and impact to Delivery. Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and UC. Updating enhancements. Grow and Implement Service Request Management. Enable the IT customers to define offered services
is considered in every aspect of the company's operations from product development to customer service in periodic drills to test their effectiveness. Manage security vendors and service partners, ensuring contractual obligations. Prepare reports for upper management on the state of the security posture. Collaborate to draft technical responses to opportunities. Manage all Technical delivery activities in projects, customers. Work and Collaborate with the Project Management Office in ensuring adequate project scoping,
business requirements and specifications. Build and manage the product backlog in line with roadmaps and provide product value proposition. Provide appropriate management reporting. Contribute to the implementation of effective operational product support agreements in place with the Senior ICT Operations Manager. Contribute Identify new opportunities, markets and needs. Manage product stakeholder forums. Identify legislative environments. Identify potential competitor markets. Operate within agreed mandates. Ensure service practices
installation, implementation, customization, operation, recovery, and performance tuning for hosted services services (IT Infrastructure Data Center). Set up and manage the technical infrastructure (SaaS Platforms) of performance and projects. • Streamline network operations and automate routine tasks to improve efficiency Extensive experience in the design, deployment, and management of IT infrastructure, covering the following: following: DNS, AD, GPOs, DHCP, Firewall, AV, Operating Systems, WSUS, VMWare, FTP, Servers, SAN Storage, Oracle/MS
installation, implementation, customization, operation, recovery, and performance tuning for hosted services services (IT Infrastructure Data Center). Set up and manage the technical infrastructure (SaaS Platforms) of performance and projects. • Streamline network operations and automate routine tasks to improve efficiency Extensive experience in the design, deployment, and management of IT infrastructure, covering the following: following: DNS, AD, GPOs, DHCP, Firewall, AV, Operating Systems, WSUS, VMWare, FTP, Servers, SAN Storage, Oracle/MS