experienced Support Consultant ideally from a Managed Service Provider background. You will assist in regularly with both the customer and the account manager on progress made on issues raised. A passion for to the support team, to advance their skills. Managing the timely resolution of open calls and call actions Take ownership of incidents assigned to you and manage them through to resolution. Ensure that any technical (WatchGuard/SonicWall) Advanced Networking skills (managed switching, VLAN's) Excellent general hardware/software