you’ll do:
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically
Respond and resolve support calls at customer's sites Responsible for calls via remote connection. Remote
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
email your cv to pcalvinnetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
email your CV to pcalvinnetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities