Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Hardware Service Products and Solutions. Management of hardware service portfolio. Customer SLA management
the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery (SDM) is responsible for the service relationships with one or more customers and is accountable for proactively improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal teams manages high severity customer incidents and problems, acting as the customers' eyes and ears within
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written experience 8 years of experience within a technology department 5 years of management experience leading a team
Reference: ITE005974-SAN-1 A leading financial services providers holding company is recruiting for an analysis to devise software solutions and design or customize software for client utilization, either independently documentation development. Engage with customers or various departments to discuss project progress, proposals specifications and performance criteria, and resolve customer concerns. Generate reports or correspondence detailing other personnel as needed. Provide guidance to customers regarding software system maintenance and offer
refurbish , knowledge of sourcing of these parts Paint Labour and parts ratio knowledge Difference in Quotation
delivery from the team, strengthen and advises customers and the Engineering team on the security systems' maturity and resilience posture for protecting customer s and Phakamo s digital assets. Key Objectives: two-factor authentication. Collaborate with other departments to ensure that security is considered in every company's operations from product development to customer service. Keep abreast of new security threats and their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual
vendors and competitors' products. Investigate customers of data centre operations complains, determine of market position and trends for solutions and services. Display knowledge of local authority and town implement designed solutions in accordance with the customer needs. Selects appropriate technical options optimising or major repairs. Authorizes budgets, estimating labour, material and construction costs. Plans, supervises the business. Contribute to the development the Service Level Agreements (SLA), evaluate performance and
Officer to join the Infrastructure and Operations department to drive the security vision and strategy forward Develop and sustain controls to ensure data and service security throughout their lifecycle. Review vendor assessments. Support the strategic needs of the IT department. Protect electronic data processed or stored including managed services. Skills and Abilities: Excellent interpersonal and customer service skills. Strong
Officer to join the Infrastructure and Operations department to drive the security vision and strategy forward Develop and sustain controls to ensure data and service security throughout their lifecycle. Review vendor assessments. Support the strategic needs of the IT department. Protect electronic data processed or stored including managed services. Skills and Abilities: Excellent interpersonal and customer service skills. Strong
resolved within Service Target. Assist First Line Support ITSM and relevant departments when required, best practices for Service Support and Service Delivery. Maintaining an effective Service Level Management and Implement Service Request Management. Enable the IT customers to define offered services, publish those those services in a service catalogue. Foundation Data. Business Time Segments. Configure Assignments Configurations. Service Level Management: Service level management Incident Management. Service level management