ESSENTIAL SKILLS REQUIREMENTS: Basic knowledge of ITIL and ITSM such as Problem-Incident-Change Management in Information Systems or equivalent experience · ITIL certification (advantageous) · Any Scrum certification IT operations experience · Minimum of 4 years of ITIL work experience · Scrum work experience WHAT WILL
streamlining existing solutions Experience with ITIL Edition 4 Experience in IT Service Management (ITSM)
qualifications A, N, MCSA, VNWare, 3CX, CCTV, Cisco, SQL, ITIL, etc. Excellent technical troubleshooting skills
Qualifications required:
management, change management and problem management and ITIL support processes at Enterprise level · Ticket creation