onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
administrators, and external accreditors. Skill in examining and re-engineering operations and procedures,
administrators, and external accreditors. Skill in examining and re-engineering operations and procedures,
DUTIES AND RESPONSIBILITIES Attending to Help Desk tickets and closing them in a timely manner. Troubleshoot