vendors and competitors' products. Investigate customers of data centre operations complains, determine of market position and trends for solutions and services. Display knowledge of local authority and town implement designed solutions in accordance with the customer needs. Selects appropriate technical options optimising or major repairs. Authorizes budgets, estimating labour, material and construction costs. Plans, supervises the business. Contribute to the development the Service Level Agreements (SLA), evaluate performance and
identifying and managing risks arising from own department. Support standardised delivery processes. Improve improving team results. Deliver best practice services, and meet and exceed client expectations in support business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations actions through building trust and respect by department members, direct reports and managers. Ensure year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client
strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales driving CRM strategy and maximizing the value of customer data within the organization. CRM Strategy and strategies aligned with business goals to drive customer acquisition, retention, and satisfaction Define and customer insights Collaborate with cross-functional teams (Sales, Marketing, Customer Service) to proper configuration, customization, and integration with existing systems Customize CRM workflows, data
Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician requirements within the agreed SLAs Provide customer service and manage accounts to retain a long term companies value proposition, product range and service requirements Training and certification will be the clients needs urgently to achieve optimum service
providing expertise in the implementation, customization, and support of AppSmart and CollectSmart software communicate with customers to understand their business requirements. Engage with customers to review and through of the requirement specification with the customer and development team. Configure and/or perform over weekends and outside of office hours. Customer service oriented. Strong sense of ownership and accountability
Collaboration with team members from various departments within the business is key. This ensures that capture and/or work effort duplication, etc. Map customers' information flow between systems and or processes
go-live cut over and post go-live support. Map customers' information flow between systems and or processes Collaboration with team members from various departments within the business is key. This ensures that
company. Deliver operational reports by complying to service level agreements Reduce risk by ensuring accuracy career through guidance and support of management; department and colleagues Improve personal capability and utilize services like containers, serverless computing, microservices, and managed cloud services. Establishing private, and hybrid clouds, as well as various cloud services and technologies. Ability to design and implement experience with cloud platforms and services such as Amazon Web Services (AWS) and Microsoft Azure. Ability
A succesful and renowed financial services organization has welcomed the opportunity for a Product Owner markets and products. Monitor trends in current customer markets. Develop, implement, and monitor effective markets. Operate within agreed mandates. Ensure service practices and standards (SLA's) adhered to. Develop with the Products and Client Services teams to deliver required service levels. Actively participate participate in the Products and Client Services teams to ensure functional balanced scorecard objectives are achieved
MDM Solution Development Design, develop, and customize master data management solutions using MDM platforms quality issues and discrepancies Customization and Extension Customize MDM applications and modules to through custom scripting, plug-ins, and API integrations Implement user interface (UI) customizations and respond to organisational and team needs Drive customer centricity Ability to lead and mentor a team of integration technologies (e.g., ETL tools, APIs, web services) and relational databases (e.g., SQL Server, Oracle)