Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.
The candidate the scope of service delivery
Accountable for achieving broadband and PABX sales revenue and connection by actively hunting for new
PURPOSE: Account Managers focus on achieving their sales targets from within existing accounts only. The The Account Manager will be required to perform 2 primary roles: 1) Account Management: day-to-day management management and smooth running of their Account(s), delighting the client(s) with good customer service of administration and delivery of service. 2) Account Development: Partner with customers to clearly service, in order to grow existing accounts. KEY RESPONSIBILITIES: Account Operations Management • Identify
related issues Assisting the Senior LAN Admin, System Admins, IT Managers and Head of IT with all IT user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches, Routers
Responsible for account planning over a 1-2-year time horizon. Establishes strategic account direction and and implements account strategy. Accountable for the revenue, sales bookings, delivery/operational performance overall PL and client experience for a designated account(s). Independently identifies, qualifies, and drives client stakeholders and build consensus. Penetrate accounts in such a way that it positions the company well product issues. Responsible for facilitating formal Account Reviews (usually on a Quarterly basis) to ensure
support the activities of the external sales team (account managers). This position is well suited to individuals Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with the generation or arranging for a meeting with the appropriate account manager. Follow up and manage sales process. Offer media like email, skype, TeamViewer etc. Assist Account Managers with client request management. This include
identification, configuration control, configuration accounting, and configuration verification. Typical tasks administering the control process and configuration accounting databases, engineering release, maintaining control (planning, configuration identification, status accounting, configuration control, and audits). Proficient
added advantage. A good basic understanding of accounting is required. CTC - R8000 - R12,000 depending
Design solutions and architectures with Sales, Account Management, and Service Delivery teams. Develop and partners. Business Development Contribute to account management plans and client strategies. Assist
routine account creation for staff and students Perform routine account creation for external accounts requiring support services and ticket metrics Monitor user account activity and compile reports Consult in person