Provide timely, precise, and clear updates to the ticketing system. Maintain regular communication with customers Remote and telephone desktop support and using a ticketing system. Network experience beneficial. (Wireless
documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework ASP.NET Webforms
documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework 5 .NET Core
issues in line with customer SLA. Manage the ticketing system by prioritising, categorising, and assigning
support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis, reporting, and