ensuring the seamless operation and safety of airline operations through meticulous management and administration seamlessly to uphold the safety and efficiency of airline operations. Your journey begins with the meticulous stakeholders to ensure the smooth operation and safety of airline operations. What you will receive: Start this journey
computing and web-based applications Familiarity with ticketing systems, particularly ConnectWise Manage is helpful track customer inquiries and resolutions in their ticketing system. Collaborate with the development team
Provide timely, precise, and clear updates to the ticketing system. Maintain regular communication with customers Remote and telephone desktop support and using a ticketing system. Network experience beneficial. (Wireless
requirements, including regulatory and partner airline requirements. Approved Audit Plan. Audits conducted
documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework ASP.NET Webforms
daily support activities. Helpdesk Responding to tickets within SLA Resolving client issues Serve as the
documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework 5 .NET Core
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance
issues in line with customer SLA. Manage the ticketing system by prioritising, categorising, and assigning