do:
do:
perform special investigation base on customer requirements. • Technical training and support of customers compiled according to client requirements. Testing : • Release note of all changes, new functions and bugs • Request ticket updated according to status. • All relevant code for specific patch/release/hot fix Audits planned and performed based on customer requirements. • Feedback on findings provided to client. investigations planned and performed based on customer requirements. • Feedback on findings provided to client.
assistance for all users, nationally. Troubleshooting and repairing of faulty solutions Management of all Boardrooms monitoring of Proof of Concept deployments All reporting required Responding to calls logged by users Providing remote/telephonic support Review, understand and enforce all policies and procedures outlined in the company`s company`s Health and safety policy MANDOTARY SKILLS REQUIREMENTS Grade 12 certificate Skype for Business implementation record. References of implementations will be required. Must have necessary knowledge of network and
computers and all other IT related peripherals within the Business Unit and the resolution of all IT faults strategy. MAIN RESPONSIBILITIES Timeous resolution of all IT related faults logged at the Helpdesk. Investigate faults logged on helpdesk. Service and maintenance of all computers (production and office) at the Business inspection on all IT Infrastructure. Implementation of Anti-virus software and other packages as required. Ensure update IT support documentation. Perform standby for all IT related faults after normal business hours with
MAIN RESPONSIBILITIES Timeous resolution of all IT related faults logged at the Helpdesk. Investigate faults logged on helpdesk. Service and maintenance of all computers (production and office) at the Business the company 1st Tier and 2nd Tier maintenance of all servers (CPU, RAM, Disk Space usage and consumption) inspection on all IT Infrastructure. Implementation of Anti-virus software and other packages as required. Ensure update IT support documentation. Perform standby for all IT related faults after normal business hours with
conducting full lifecycle analysis to include requirements, activities, and design. The IOT Services Administrator and support to all franchises To escalate decisions and any unresolved issues To ensure all project requirements properly documented To approve or recommend all required commitments and liaise with supplier and contractor expenditures that may be appropriate To document all obstacles, delay and escalate where necessary Monitor SuperSport Schools Provide the required training to the Franchise training requirements as per the Training Schedule
s Vendor Accredited Platform certification is required, Microsoft and Citrix. Previous desktop support data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent sources into the company's Call Management System. Required to ensure that every opportunity that can result communication is required from an Engineer at all times. The First Line Support Engineer must, at all times, understand nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity
outsourced to business) and the QA Team and also be required to interact with other project team members like stakeholders. In order to be considered the following is required: Degree or Diploma and/or CBAP Certification 7 applications being developed would be an added advantage All elements that make up the Forex IT infrastructure maintenance of systems Leading and facilitating requirements gathering sessions across both the business specifications. Ensure that functional / systems requirements represents a common view among end-users Participate
in this role is responsible for attending to any/all client queries and faults which involve internet troubleshooting and configurations of all services. This role encompasses all basic duties in customer and technical aspects of the Network. NOC/VoiP Engineers are required to assist clients telephonically and via a ticketing Technical requirements of the role •Ensure clear, constructive, and respectful communication at all times with clients as well as internally with all Syrex Staff •Ensure all departmental deadlines are met and assist