brand loyalty through a personalised customer experience Correctly escalate issues to internal teams Delivers to KPI structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs adaptability to different personality types 1 year call centre experience in the igaming sector .
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 2 Years Call Centre experience will be an advantage Other requirements Working knowledge of Banking systems/industry
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
available for a Project Manager with Business Analyst experience to join their team.
Project Manager
needs to have sufficient business insight and experience to be able to clearly communicate solutions to
Skills and Experience:
PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases services Basic knowledge of web applications Experience in a support environment Fluent in English (written candidate's qualifications, skills and level of experience R 13000 - R 15000 - Monthly plus Medical Aid
Related – Based on qualifications and appropriate experience Benefits included: Group life, funeral, education candidate's qualifications, skills, and level of experience . Well-established IT security services company company has an opportunity for an Application Support Agent available within their Managed Service and Software Gauteng. Minimum requirements: 2 years working experience within the same or similar role CompTIA A or solving experience at application level. Performing application investigative work tasks. Experience in supporting
Conduct courtesy calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
and precision. Salary: Negotiable- Depending on Experience About the Role: The Software Developer will play related field (preferred but not required); Proven experience in software development, with a focus on designing stakeholders. Salary: Negotiable- Depending on Experience