This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
customers through the site and/or mobile phones and assist them in using the various services and products adaptability to different personality types 1 year call centre experience in the igaming sector .
successful candidate will be responsible to effectively assist customers telephonically with general and specific unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service system Assist with merchant queries telephically Assist with billing and settlement queries Assist with with Sales leads/queries Assist with application queries Assist with general product queries Contact customers
Software Assistant for our client in the Automotive Industry in Johannesburg. Job Description: Assist with suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical
Reference: JHB000735-Tracy-1 ERP Systems Software Assistant- Eastrand A commercial vehicle manufacturing company System Software Assistant. The individual must have the following working experience: Assist with ongoing
System Software Assistant - Automotive sector - Kempton Park Job Description: Assist with ongoing maintenance suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical
The Management Information Systems (MIS) team has a vacancy for a Senior Business Intelligence Analyst. The MIS team is responsible for providing business with the necessary information and key insights that allow them to make informed decisions regarding their operational and strategic initiatives.
Team. The successful candidate will be required to assist with the installation, maintenance, and support documentation and handover to maintenance / call centre and accepting handover from presales for new engineers, ensure tickets are updated timeously Assist with Product demonstrations and testing Client engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction