incoming chats Make outbound calls Handle all inbound & outbound customer interactions Answer incoming application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Adhere to KPI structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs adaptability to different personality types 1 year call centre experience in the igaming sector .
To provide leadership and day-to-day management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met and monitored Ensure steps 5 – 7 are implemented and monitored Ensure that the clients Way is implemented Drive Continuous improvement through problem solving m
PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic telephonically (Web Application Support) User contact and communication (telephonic and digital) Create accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases
company has an opportunity for an Application Support Agent available within their Managed Service and Software Please note: Only shortlisted candidates will be contacted CareerOpportunity JobSearch NowHiring JuniorPosition
General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks could
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center issues. All round understanding of inbound and outbound contact centres & the various data and dialling in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
and WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
and WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers