clients with knowledge and opportunities, sharing insights and sparking new possibilities. Collaborate closely experience in MSP roles like Customer Success Manager or Technical Account Manager. Strong technical proficiency needs into retention strategies. Efficient time management and ability to work independently or in teams value and meeting commitments. Accountable for managing multiple projects and ensuring client satisfaction website - www.parvana.co.uk Customer Success Manager, Technical Account Manager, IT Support, Cybersecurity
meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support. As part optimisation of our technical support services for our customers and service partners. Here's what you'll be diving ensuring detailed records are maintained for management. Providing direct technical and commercial support expertise on tenders and RFQ's by offering invaluable insights into product selections. Requirements: You hold building and maintaining robust relationships with customers and service partners. Your problem-solving skills
Customer Success Operations Location: Parktown, Johannesburg Working Hours: Monday to Friday 9:00am - solutions. Position Overview: CS Ops ensures that customers have a positive experience with the software or structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing
has an opportunity for a Managed Services Manager available within their Managed Service and Software Support in Call Centre or Customer Support Management role Extensive experience in managing a team within a call call center or customer support environment. Experience in overseeing 24/7 operations is highly desirable and software. Basic understanding of IT service management principles (ITIL certification is a plus). Duties centre to ensure high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage
Systems: IT Project Manager Responsibilities: Responsible for running day-to-day management of projects through-out support business goals in collaboration with senior management and stakeholders Develop full-scale End to End members to support Project Management mandate, Formulate Project Management Policies and practices to undertaken To manage and give direction to the team processes. Prepare budgets and manage costs of projects needed to achieve project goals Set and continually manage project expectations with team members and other
Consumables seeks an experienced IT Manager to oversee and manage all aspects of IT for the Joburg division solutions to support business objectives, and managing IT projects. The successful candidate will demonstrate in IT Management roles, preferably in the Trading or Financial Services industry & managing enterprise trading platforms. DUTIES: IT Infrastructure Management and End User Support – Oversee the design, implementation business operations and compliance requirements. Manage relationships with third-party vendors and service
into the formalisation for the divisional budget. Manage allocated team budget by tracking costs and reviewing failure or enhancing sustainability. Deliver insightful research, methodology and discussion papers of and quality assurance to the website team. Risk Management Act as the departmental data champion in line champion to deliver on the JSE enterprise risk management framework. Ensure that the team risk register proactively identified, assessed and appropriately managed within the JSE Group's risk appetite. Coordinate
into the formalisation for the divisional budget. Manage allocated team budget by tracking costs and reviewing failure or enhancing sustainability. Deliver insightful research, methodology and discussion papers of and quality assurance to the website team. Risk Management Act as the departmental data champion in line champion to deliver on the JSE enterprise risk management framework. Ensure that the team risk register proactively identified, assessed and appropriately managed within the JSE Group's risk appetite. Coordinate
requires Project Manager to be based in Mokopane / Limpopo with; Degree in Project Management PMI Certification Strong customer service skills Min 5 – 7 years previous working experience as a Project Management in the Medically fit Strong work ethic Degree in Project Management PMI Certification (CAPM, PMP) Technical knowledge Strong customer service skills Min 5 – 7 years previous working experience as a Project Management in the
equivalent experience Certification in Agile Project Management or Coaching (eg. PMI-ACP, Certified ScrumMaster Project Management Professional (PMP) advantageous 5 years experience in either Project Management, Agile Predictive methodologies Experience with Project Management Principles Responsibilities: Facilitate Agile collaboration, communication and workflow management Risk Management: Identify, assess, and mitigate risks Develop a deep understanding of the workflow management tools that we use at the organization and use