to enhance business efficiency and improve customer service. Key Responsibilities: Design: Review current high-pressure environment. Attributes: Exceptional customer service orientation. Good work habits under pressure
the phone, or in person. Inform customers about IT products and services. Walk customers step-by-step through hardware and software. Follow up with customers to ensure satisfactory service. Communicate customer feedback
for client environments. Customer Service: Provide exceptional customer service, effectively communicating
Account(s), delighting the client(s) with good customer service in all aspect of administration and delivery add value, provide support and excellent customer service, in order to grow existing accounts. KEY RESPONSIBILITIES:
behaviour Customer relationship management Customer service management Ability and willingness to travel
through with team and relevant stakeholders. CUSTOMER SERVICE & TCF Maintain as high level of service service to customers (internal and external) according to the service standards as set by the company. Ensure
assessed through customer feedback.
facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend
and on-site support, all tied up with a customer enhanced service level agreement designed to suit our customers customers business needs. Support and assist inter Portfolio, Sales, Service Delivery, OEM and Partnership
terms and conditions that were agreed on. Customer Service Management Liaise with tenants and resolve