Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player expansion plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and role involves managing and growing the customer service team, improving efficiencies, and optimizing processes experience managing a customer service team that utilizes various support channels (predominantly messaging)
The purpose of the position is to improve and support products within Video Solutions in Cartrack. The locally and internationally - development, sales and support to ensure the current products function as expected local and international suppliers to integrate, support and improve existing products. New products will products Follow documentation best practice Global Support Assist with rollout of new video products globally global teams to allow them to fully utilize and support clients on the Video products. Assist staff with
of tech support. BET Software DBN is on the lookout for a game-changing Application Support Team Lead chance to shine. As the maestro of the Application Support Analysts, your role will be to navigate the digital Application Support Team Provide daily direction and communication to team members to ensure App Support tickets end users and management. Administer customer service duties such as quality analysis on call and ensure entries are inserted into the IT Service Management Tool 4Me Technical Support and Escalations Provide hands
BUSINESS UNIT: ICEBOLETHU SECURITY SERVICES ICEBOLETHU GROUP: HEAD OFFICE - DURBAN REFERENCE NUMBER: RELATED Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor dignified burial solutions. Icebolethu Security Services, a subsidiary Icebolethu Group is currently in in search of a General Manager: Security Services, the successful incumbent will be responsible for overseeing and leading teams. The General Manager: Security Services will collaborate with various internal and external
architecture that effectively support business strategies. Advocating and supporting the enterprise's IT strategy Works as an advocate and liaises with Information Services and Technology operational teams and the Enterprise advise to the business across all disciplines. Support the achievement of the business strategy, objectives initiatives (e.g. staff surveys etc.). Participate and support corporate responsibility initiatives for the achievement Computer Science Honours or Masters Degree (or higher) in either Information Systems or Computer Science
standards to meet the operational needs of a new service. You will define the interactions between different blueprints across the organization and provide support to project teams during the design phase. RESPONSIBILITIES: required to operationalise business needs for a new service. Define how the different application components Architecture (EA) blueprints across organization. Support project teams during the design phase. KEY MEASUREMENTS the existing ecosystem of ICT to support business processes. SUPPORTED KEY PROCESSES: Enterprise Architecture
Science / Information Management TOGAF Certification ITIL Certification Microsoft Certified - Azure Solutions to operationalize business needs for a new service. Support project teams during the design phase. Ensure
functionality, reduce IT Cost or improve levels of Service Support the achievement of the business strategy, objectives initiatives (e.g. staff surveys etc.). Participate and support corporate responsibility initiatives for the achievement functionality, reduce IT Cost or improve levels of Service Develop and regularly maintain a future-state Domain similar Preferred Certifications TOGAF Foundation Training (optional) TOGAF Certification (optional) Minimum project management principles and methodologies Service Management Knowledge of specific technology
software/application support, user access management, and provide user support across multiple sites control and separation of duties are implemented. Service Desk: Resolve hardware and/or software issues recorded Network Engineer – 3 to 5 years Minimum: Relevant certifications such as ITIL Foundation, CompTIA A, Network Administration and Manufacturing experience or certification.
and deliver solutions. May provide training and support to end-users on Power Platform applications. Integration and Support: Diagnose and resolve issues related to the Power Platform. Provide technical support to end features and best practices. REQUIREMENTS: Diploma or higher with the below skills or experience Experience