and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
changes to the access and core fibre routes on the metro and backbone network within budget and timelines company targets. Plan and design of new access, metro and core duct and fiber routes, spurs, and PoP sites
and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
SQL database. Utilize frameworks such as Ruby on Rails (most NB), React Native. Provide company based tech databases (Required) Experience working with Ruby on Rails, React and React Native, or similar frameworks.
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
computing and web-based applications Familiarity with ticketing systems, particularly ConnectWise Manage is helpful track customer inquiries and resolutions in their ticketing system. Collaborate with the development team
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000 - Monthly
liaise with various stakeholders such as SAPS, Metro / Traffic Departments, External Service Suppliers
liaise with various stakeholders such as SAPS, Metro / Traffic Departments, External Service Suppliers