websites Adhere to KPI structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' adaptability to different personality types 1 year call centre experience in the igaming sector .
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage Make outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within customers to provide installation and training Outbound calls to customers to provide feedback on queries / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met
PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases
company has an opportunity for an Application Support Agent available within their Managed Service and Software
schedule content on media players. Conduct courtesy calls to customers. Matric Non negotiable - Min 5 years'
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction