Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
Customer Success Operations Location: Parktown, Johannesburg Working Hours: Monday to Friday 9:00am - Overview: Our client is a corporate ridesharing service that provides highly competitive transport solutions and reliable transportation for employees. Their services include the analysis of crucial data indicators solutions. Position Overview: CS Ops ensures that customers have a positive experience with the software or structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute
calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication their success and satisfaction with products or services. You will also conduct regular check-ins, business business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement accounts. Collaborate with existing customers to identify product or service offering gaps and directing this
purpose for the Customer Care Agent is for there to be a first line of support services, which involves tasks and responsibilities: To be successful as a Customer Care Agent, you should have a pleasant personality clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst clientele Handle general customer queries Diagnose and troubleshoot customer problems Resolve fundamental Training customers on company Products and Software Handle customer complaints. Reporting Customer issues
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience in in managing a team within a call center or customer support environment. Experience in overseeing 24/7 technologies and software. Basic understanding of IT service management principles (ITIL certification is a
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience in in managing a team within a call center or customer support environment. Experience in overseeing 24/7 technologies and software. Basic understanding of IT service management principles (ITIL certification is a
Company based in Germiston, Gauteng is looking for a Service Technician to join their team urgently. Underground specifically Mine Shaft Foremen and Fitters. Service exchange delivery and fitment which may include