structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements adaptability to different personality types 1 year call centre experience in the igaming sector .
Business Analyst with one of their Investment Banking client within their Compliance Technolofgy Team Permanent role within one of our leading investment banking companies
and specific queries, by providing a consistent standard of service and compliance and to troubleshoot unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Business Analyst with one of their Investment Banking client within their Compliance Technolofgy Team Permanent role within one of our leading investment banking companies
& Payment Applications for our specialist banking client. The focus of the role is to provide support support to various user communities across the bank. Responsibilities will include: 24/7 Support. Knowledge international Payments. Knowledge of SWIFT message standards, SWIFT Service offerings and related systems. thinking leader within the corporate investment banking arena
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance requests and queries in an inbound call centre environment, maintaining standards of high customer orientation service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance requests and queries in an inbound call centre environment, maintaining standards of high customer orientation service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
clients are determined in accordance with market standards, while considering the candidate's qualifications would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
clients are determined in accordance with market standards, while considering the candidate's qualifications would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links job done on time and according to the highest standard Advantageous requirements Working knowledge of