This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Manage, and ensure the Effective and Efficient Operation of the division in terms of the Implementation agreed, defined service levels Optimize Branch operational productivity outputs as per agreed mandate performance Plans) Meet operational expenditure thresholds in facilitating divisional strategy Meet operational expenditure analyse quantitative and qualitative data for operational reporting, planning and action Conduct performance
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Manage, and ensure the Effective and Efficient Operation of the division in terms of the Implementation agreed, defined service levels Optimize Branch operational productivity outputs as per agreed mandate performance Plans) Meet operational expenditure thresholds in facilitating divisional strategy Meet operational expenditure analyse quantitative and qualitative data for operational reporting, planning and action Conduct performance
adaptability to different personality types 1 year call centre experience in the igaming sector .
inspiring and values based. Our Company Altron FinTech operates as a division of Altron, a market leader in the through innovation that matters. Altron FinTech operates within the financial technology space. Our lines unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational
Software Requirements
Management ClickUp,
Total Commander,
Winzip
Google Workspace (Drive, Docs, Forms, Sheets, Slides, Etc)
Hosting Amazon Web Services,
Xneelo Control Panel,
CloudFlare Development
Github, Portainer,
Docker Communication
Wh
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