experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point skills ITIL foundation accredited Reports to: Service Desk Manager Location: Hybrid Working. working for
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress
end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise. Escalate
technologies Work with incident management, service desk, other technical teams and the customer as required
technologies Work with incident management, service desk, other technical teams and the customer as required