proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and appropriate communication to colleagues, customers, and suppliers Carry out system maintenance tasks and maintaining production computer systems in a customer-facing support environment of at least 5 years
contractual deliverables to clients and ensure customer satisfaction. Manage capacity effectively to optimize
5 years IT support experience. Basic SYSPRO customization (e.Net, SRS, VB scripting) Implementing BI solutions
IT support experience.