installation of software and hardware for employees, training new & existing staff Work with partner sites for all branches Log calls to service providers for all the IT related issues Repair and replacement
Description Upgrade SYSPRO Provide job specific SYSPRO training to end users. Assess the use of SYSPRO and implement regular service and maintenance. In critical areas such as server rooms, including considering service level
Environment. Adhere to ITIL practices for effective service management. Perform operational maintenance of troubleshooting for Desktop OS and Applications related to printing. Administer and troubleshoot user accounts Utilize Active Directory for resolving issues related to GPOs, Logon scripts, and user management. Requirements:
and problem-solving skills to deliver support services for business applications SAP The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing integrity within the system Ensure all critical services/systems are monitored Provide clear, professional
otherwise escalate to Central support team IT related issues for Salesforce: Sales Reps will raise their