Quality Assurance Problem management (analysis and addressing the root cause of recurring incidents) User (including Liaises directly with Applications Support team to address break-fix and/or business as usual changes required
requirements. • Collaborate with developers to address any design-related issues during the implementation
common word processing, spreadsheet, presentation, email and Customer Relationship Management packages such
implement cutting-edge software solutions that address specific business needs and user requirements.
spelling and grammar mistakes •Ensuring tickets are addressed before the specified time to ensure that tickets
every call; · Responding to queries received via email in a professional and efficient manner; · Organise
every call; · Responding to queries received via email in a professional and efficient manner; · Organise