About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
S.H.I.E.L.D. digital territory
A seasoned agent who's been in the trenches.as a Senior Network
engineering practices
You're not just an agent; you're leading a team with extensive leadership
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics and Madagascar. We operate through a network of agents and merchants to meet the challenges of last-mile