Office Automation company is hiring. Service Controller who is highly organised, able to multi task, Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
Our Client is currently seeking a Service Desk Supervisor to join their team Oversee all requests, incidents effectively with internal and external customers. Train, coach, and mentor Service Desk staff, supporting their regular interactions with internal and external customers. Provide data and trend reports to the team and improvement. Establish the Service Desk as the single source of truth and primary service delivery channel for Monitor and manage queues, participating in escalated calls as necessary. Oversee the repository to ensure solutions
Leading Client in the Technology Industry requires a Service Delivery Manager to join their team. Establish relationships with the service provider and customer. Identify changes to the customer environment and technology impact the services provided. Establish and articulate business requirements for new services or changes changes to existing services. Mediate conflicting requirements for services from different business units units. Ensure all service level requirements of customers are identified, understood, and documented in the
responsible for delivering exceptional client service experiences to all clients. Queries and interactions from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries and Experience: • Previous call-centre experience in a customer services capacity, preferably on a technical Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician
experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point knowledge base articles to aid the teams and customers alike and providing email and telephone based client base, resolving a wide range of technical customer issues and escalating support requests where necessary line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing
specialised, value-added logistics services to the IT industry. Its customers include Dell, HP, Toshiba, other Resellers and traditional Resellers, requiring customized solutions, expertise, and support . Since its value-added technical services. TG places a high emphasis on value-add services pre- and post-delivery pre-delivery, managed deployment services (installation and setup, onsite Customer sites nationally, including data transfer) and the recovery and disposal of Customers decommissioned/legacy assets. We pride ourselves
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You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets mail routing, and account management Logging customer queries and updating tickets with SLA time Remote
product backlog items based on business values and customer needs. Articulate and communicate product vision the product meets customer expectations Continuously gather feedback from customers and end-users to refine in effective prioritization Knowledge of user-centred design principles Understanding design quality