JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
customer service focus Ability to do research and produce research documents Soft skills (Desired) Ability customer service focus Ability to do research and produce research documents Soft skills (Desired) Ability
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION The function of the SAVP Facilities includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management, Cost optimization, Team development & attrition management, Vendor development including IFM Service
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent communication and presentation Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent communication and presentation
Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent communication and presentation Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent communication and presentation
customer service focus Ability to do research and produce research documents Soft skills (Desired) Ability customer service focus Ability to do research and produce research documents Soft skills (Desired) Ability
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality