maintenance on technical platforms for optimal stability. Assist senior engineers with project tasks and deliverables implementation and support processes. Research emerging technologies, industry trends, and best practices technical support and troubleshooting to customers. Assist in resolving customer issues within agreed SLAs
ensure high-quality deliverables. Stay updated on emerging technologies and methodologies to drive continuous
be sent to our sales department and where needed assist with technical write-ups for the pre-sales effort) including personnel, tools, and infrastructure.
Financial Management:
with stakeholders of TLM Crisis Management and Emergency Management when required. · Engaging with Dev/Ops
technologies and platform and provide direction on what emerging technologies should be assimilated, integrated
with stakeholders of TLM Crisis Management and Emergency Management when required.
· Engaging with
technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management