company has an opportunity for an Application Support Agent available within their Managed Service and Software
beneficial but not a must.
/>Cybersecurity event detection and investigation.
Centre for Internet Security (CIS) controls, standards
assessment.
Managing the Security Operations Centre (SOC)
daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and Release Management. Ensure OEM 3rd level support calls are logged and resolved as per OEM resolution, as
Logging, following up, testing and resolving of call bug tracker. Investigate and provide feedback to Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront
company has an opportunity for an Application Support Agent available within their Managed Service and Software
Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring to
target potential clients through networking, cold calling, and other sales strategies. Develop and maintain
Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities
drive operational excellence within our retention call center model. Leverage your consumer marketing experience