company has an opportunity for an Application Support Agent available within their Managed Service and Software / support / investigation / administration on customer application instances. Executing recurring and him/her. Following up and providing feedback to customers on incidents/tasks assigned to him/her. Ensuring
beneficial but not a must.
practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware collaborate with a variety of stakeholders & customers at different organisational levels. · Ability Support with the Planning, conducting and after care related to TLM activities. · Support with the documentation mandatory artifacts and activities. · Maintenance of customer base data. · Engage with stakeholders of TLM Crisis
practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware
collaborate with a variety of stakeholders & customers at different organisational levels.
· Ability
Support with the Planning, conducting and after care related to TLM activities.
· Support with the
artifacts and activities.
· Maintenance of customer base data.
· Engage with stakeholders of
based on Business Requirements Document (BRD) and customer specifications Develop feasible technical specifications Advantageous 3 – 5 years of management experience taking care of teams between 5 – 8 people Training/qualifications Contact Nokuthula at nokuthulage-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring to job satisfaction.
r />Customer Focus- Efficiency
Responsibilities: Customer Focus- Efficiency Logging, following up, testing and resolving of call bug tracker Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront
/>Cybersecurity event detection and investigation.
Centre for Internet Security (CIS) controls, standards
assessment.
Managing the Security Operations Centre (SOC)
& antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport Respond to help desk tickets, emails, and phone calls