Centre or Customer Support Management role
personalization. Utilize your expertise in sales management and team leadership to drive operational excellence re-contracting campaigns, backed by data-driven insights. Manage agency/vendor relationships and budgets effectively with a focus on retention strategies and sales management. At least 3 years of hands-on experience in customer
Data Warehouse Manager manages the daily activities of the team responsible for the design, implementation architecture and data repositories. The Data Warehouse Manager must also establish and lead a world class data assist the business to keep its data analytics and management capability up-to-date, and able to meet the future Problem-solving Planning and organising – time and task management On- the-job training/qualifications: Microsoft Microsoft certification – Advantageous 3 – 5 years of management experience taking care of teams between 5 – 8
personalization. Utilize your expertise in sales management and team leadership to drive operational excellence re-contracting campaigns, backed by data-driven insights. Manage agency/vendor relationships and budgets effectively with a focus on retention strategies and sales management. At least 3 years of hands-on experience in customer
(I&OT). You will collaborate with Executive Management to identify, evaluate, and implement technology blend of technical expertise, leadership, risk management, agility and commercial acumen. Minimum Job Requirements: Postgraduate qualification (MBA or Technology Management) an added advantage. At least 12 years' post experience in information and operations technology management in an industrial or manufacturing environment leadership and risk management with enterprise architecture and enterprise information management skills. Solid
resolve IT incidents, manage escalations, and support users through the incident management process. This position incidents and manage escalations. - Guide stakeholders through the incident management process. - Monitor
understanding of ITIL Edition 4 and IT Service Management (ITSM).
- Experience with Agile methodology
- Excellent communication and stakeholder management skills.
- Minimum 5 years of experience
significant impact on the organization's IT service management.
incidents and manage escalations.
- Guide stakeholders through the incident management process.
experience (Essential) 2 years Test and Defect Management Tools experience (Essential) Qualifications and Communication (written and verbal) (Intermediate) Project Management (Basic) Multi-tasking (Intermediate) Relationship (Intermediate) Prototyping (Intermediate) Test Management (Intermediate) Areas of responsibility but are on flow and usability. Project Management : Perform Project Management activities, such as providing the
leverage your deep ServiceNow expertise, IT Service Management knowledge, and Agile methodology experience to understanding of ITIL Edition 4 and IT Service Management (ITSM). - Experience with Agile methodology and practices. - Excellent communication and stakeholder management skills. - Minimum 5 years of experience in IT significant impact on the organization's IT service management.