Centurion
Centre or Customer Support Management role
Extensive experience in managing a team within a call center
software.Basic understanding of IT service management principles (ITIL certification is a plus).
of customer satisfaction.
Schedule and manage staff to maintain 24/7 coverage.Implement
effectively with customers, team members, and senior management.Collaborate with other departments to
effectively to meet operational demands.Manage budgets and ensure cost-effective operations.Develop
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