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  •  IT / Computing / Software
  •  Last 3 days

Managed Services Manager NEW

Centurion

Centre or Customer Support Management role

  • Extensive experience in managing a team within a call center software.
  • Basic understanding of IT service management principles (ITIL certification is a plus).
  • of customer satisfaction.
  • Schedule and manage staff to maintain 24/7 coverage.
  • Implement effectively with customers, team members, and senior management.
  • Collaborate with other departments to effectively to meet operational demands.
  • Manage budgets and ensure cost-effective operations.
  • Develop


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