Exciting opportunity for individual with relevant degree and 5 years experience in leading BI teams, and experience in AI and Machine Learning technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established organization in KZN. MUST HAVE: B Degre
Intelligence Executive to join our dynamic debt collections contact center. The BI Executive will play a
Reporting directly to the CIO, you'll orchestrate integrating advanced AI capabilities into the business intelligence framework, driving operational optimisation and data-driven decision-making.
Your role presents a unique opportunity for professional growth, demanding a multifaceted sk
As the BI Executive within a rapidly expanding debt collections contact center, you'll play a pivotal
& forward-thinking Business Intelligence Executive is sought by a Durban-based Financial Services
Business Intelligence Executive Department: Business Intelligence Reports to: Chief Information Officer skilled and innovative Business Intelligence Executive. This role is pivotal in enhancing the company's
business requirements and agreed deadlines. Support: Assist IT and IS support personnel in resolving technical Project Management: Ensure efficient planning, executing, controlling, and closing of projects to achieve
requirements and agreed deadlines.
frequent search queries and developing FAQ
Assist with keyword research
Apply best practice
increase website audience
Research, design, execute, analyse and report back on all overall digital
Provide the unit structure for the application
Assist the public relations development team in the development
(SEO) capabilities, research and tracking
Assist digital marketing team to understand effectiveness
functionality
Assist with frequently asked questions (FAQ)
Assist members with access problems
applications, supporting training efforts, and assisting with User Acceptance Testing (UAT). 1. Requirements Acceptance Testing (UAT) Support: - Develop and execute UAT plans to ensure solutions meet business needs test cases. - Document and track UAT results, and assist in resolving any issues that arise. Required Skills